Excellence Guaranteed

Industry

Beauty In Motion Ambassadors
	Ambassadors, when hired, are provided with a Policy and Procedures Manual that is reviewed and updated annually.
	Ambassadors are provided with and/or given access to constantly updated Treatment Procedure and Product manuals for all treatment modalities, including the spa's menu.
	Ambassadors are given a role description upon hiring, followed up with at a quarterly evaluation of each individual's job performance.
	All specialized Ambassadors such as fitness instructors, personal trainers, massage therapists, estheticians, nail technicians, hairstylists, nutritionists, physiologists and medical technicians comply with applicable international, federal, state/provincial and local regulations with regard to licensing, registration and appropriate certification.
	There is at least one Ambassador scheduled on-site who has current First Aid and CPR certification.
	Ambassadors who perform advanced techniques and/or use advanced technology are appropriately trained and function in compliance with the manufacturer's instructions and guidelines.

Safety
	There is at least one Ambassador member scheduled and present who has current First Aid and CPR certification.
	A first-aid kit is properly stocked and readily available at all times.
	A written emergency plan is distributed and reviewed with all Ambassadors. The plan includes standard emergency procedures for specific incidents and phone numbers of police, fire and emergency medical assistance.
	All procedures for cleaning and maintenance are in accordance with applicable international, federal, state/provincial and local regulations, and with appropriate manufacturer's guidelines.
	The spa's operating procedures comply with all applicable international, federal, state/provincial and local regulations.

Guest Relations
	Written material is provided that accurately depicts the company, nutrition/diet/wellness and other programs, philosophy, rates, deposits, customary tipping and gratuities, cancellation policy and grace period for refunds.
	All new spa guests are given an orientation of the spa's standards upon the team's arrival.
	Guests complete a confidential screening questionnaire and/or informed consent statement appropriate to their planned activities. All guest history and counseling session information is considered private and confidential, and such information is not disclosed by the spa or its coworkers without the proper consent of the individual, unless such a disclosure is required by law.
	The spa promptly responds to guest complaints and resolves them in as timely and efficiently a manner as possible. The spa attempts to resolve within 60 days any consumer complaints brought to its attention by state/provincial or local consumer protection agencies or its trade member organizations.
	Guests are able to express their concerns and suggestions regarding services, Ambassadors and programming through a feedback system designed to encourage guest feedback.
	The spa has current liability insurance for the purpose of guests' protection.
	All program and service menu items are flexible enough to accommodate a variety of individual goals and needs.
	Spa programs and menus are designed to encourage the guest toward health enhancing activities and wellness while acknowledging the guest's current health status.

Service
	Ambassadors are courteous, helpful, knowledgeable and articulate.
	Ambassadors are committed to anticipating the guests' needs and serving them.
	Ambassadors believe in the precepts of holistic spa wellness and is willing and able to share these philosophies with guests.
	Ambassadors zealously guards the guest's privacy and modesty.
	Ambassadors are attentive to preserving the spa environment at all times.

Code of Ethics
	Ambassadors will be guided in all activities by truth, accuracy, fairness and integrity.
	Ambassadors pledge loyalty to the Beauty In Motion way and agree to pursue and support its goals.
	Ambassadors pledge to keep informed on the latest techniques, developments and knowledge pertinent to professional improvement.
	Ambassadors will help fellow Ambassadors reach personal and professional fulfillment.
	Ambassadors will utilize every opportunity to enhance the public image of the Beauty In Motion brand and the spa industry at large.

“The Extra Mile” - Your Guarantee
Ever had the experience of an item not working the way it claimed or breaking down 5 minutes after the warranty ran out? Frustrating ,isn't it? We believe you deserve better treatment – so we have implemented a no-haggle, no-hassle, guarantee designed to serve your best interest.

Your purchase with us is completely risk-free, you are not just buying a product or service – you are buying an unconditional satisfaction guarantee.

This peace of mind is a trademark of Beauty In Motion's attention to your needs.

If, for any reason, you are not satisfied with our services, we encourage you to let us know and we will do our very best to correct the problem promptly. Please email:
suggestions@beautyinmotion.ca

Our Value Commitments

Providing longer, healthier and more enjoyable living to you "anytime, anywhere".

1. Family, Friends & Relationships.
2. Helping People in Need & Enriching Our Culture.
3. Natural Beauty & Image.
4. Healthy & Enjoyable Living.
5. New Luxury Lifestyle (experential focus, not consumerism).
6. Accurate, Current & Realistic Information.